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Help Center · Account
Troubleshooting
Sign-in
| Symptom | What to try |
|---|
| Spinner stuck on Sign in | Wait for a full page load; do not sit on “Signing in…” after a success. Hard refresh if needed. |
| Email link does nothing useful | Links expire. Request a new one. Confirmations land on Email verified, then you log in. |
| Android: signed in in Chrome, not in the app | Finish OAuth in the browser and use the system prompt to return to the app. |
| Apple invalid_client / redirect | Services ID return URL must be https://auth.summitscribe.app/auth/v1/callback. The Apple JWT secret expires about every 6 months. |
| Google blocked | Try email/password, or another Google account. |
Recording
| Symptom | What to try |
|---|
| No microphone | Browser permission; Android app permission; not using desktop-agent meeting in the browser mic. |
| Android: no meeting audio | Include system / meeting audio, accept the system dialog. Some apps block playback capture — microphone still works. |
| iOS: no meeting audio | Include system / meeting audio, complete the Screen Recording picker. Cancel or a blocked app falls back to microphone only. |
| iOS: Record fails in Webex / Zoom / Teams | That call already owns the iPhone microphone. You should see Try SummitScribe on your computer instead, not a live 0:00 timer. Put the call on a Mac or Windows PC, or leave the call and record the room. |
| Windows: mic works, no system sound | Headset/communications device; start recording after the call is actually playing, or wait for the late “system audio captured” flip. |
| Mac: Connect opens Safari and Record does nothing | Connect in the app window, then Record after the session is local. Do not finish only in Safari. |
| Notes vanished after stop | That is a bug we treat as critical. Email support with the meeting time; locally, avoid killing the tab before stop finishes. |
| Upload stuck | Stay online; long files go straight to storage. Retry when the network is back. |
Processing
| Symptom | What to try |
|---|
| Badge says failed but the meeting looks done | A cancelled reprocess job can be newer. Use the meeting’s AI Processing tab / reprocess there. |
| Stuck on processing for hours | Speaker naming on a huge meeting can take a while; partial needs a manual reprocess, not waiting. |
| Mind map empty | Expand all, then fit. Wait for synthesis. Try the current template snapshot. |
| “Not enough evidence” in chat | Wait for processing; open Transcript to confirm words exist. |
Billing
| Symptom | What to try |
|---|
| Play charged, app still Free | Restore purchases. Play Developer access is an operator issue if restore errors persist. |
| Only Manage, cannot resubscribe | Cancelled in Play but the app still thought Play owned the plan — Restore until you see View plans. |
| Cannot upgrade | Install the app version that includes upgrades, use View plans, and ensure Play products are in one subscription group. |
| Stripe in the Android app | Expected block. Subscribe in Play, or on the website in a browser. |
Still stuck
Email info@summitscribe.app. Include platform (website / Android / iOS / Windows / Mac / Linux), roughly when it happened, and the meeting title. Do not send passwords or the Apple .p8 / Stripe secret keys.
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