HelpAll topics
Help Center · Account
Plans and billing
Hours are the cap. Features of the product are the same on Free through Ultimate; you pay for more transcribed hours per calendar month.
| Plan | Hours / month | Price |
|---|---|---|
| Free | 4 | $0 |
| Starter | 12 | $15 |
| Pro | 24 | $29 |
| Ridge | 40 | $49 |
| Ultimate | 80 | $99 |
See summitscribe.app/pricing. No credit card for Free.
One plan per account
Website, Windows, Android, and iOS all read the same entitlement. Dual subscribe is never. The store that sold the plan owns cancel and change.
| You subscribed on | Merchant | Manage / cancel |
|---|---|---|
| Website, Windows, or Mac | Stripe | Account settings → Stripe portal |
| Android app | Google Play | Manage on Google Play; View plans to upgrade in the app |
| iOS app | Apple (App Store) | Manage subscription in Account settings (your App Store subscriptions); View plans to upgrade in the app. |
| Complimentary plan | None | Granted by SummitScribe; you cannot buy over it |
Android upgrades
If Play owns Starter, Pro, or Ridge, open Account settings → View plans and tap Upgrade on a higher card. Cancel still happens in Google Play. Ultimate has no higher plan.
After you cancel in Play, Restore purchases (or wait for sync) so Account settings returns View plans instead of only Manage.
iOS subscriptions
In the iOS app, Starter, Pro, Ridge, and Ultimate are auto-renewing monthly subscriptions sold by Apple and charged to your Apple ID. The plan list shows each price before you subscribe, and Apple's sheet confirms it.
- Subscribe: Account settings → View plans, then Subscribe on a plan.
- Renewal: the plan renews each month unless you cancel in your App Store subscriptions at least 24 hours before the end of the current period.
- Upgrade: Apple applies an upgrade right away. A downgrade starts at your next renewal.
- Cancel: Manage subscription in Account settings opens your App Store subscriptions.
- Restore purchases: in Account settings, if a new phone or reinstall shows Free.
See the Terms of Use and Privacy Policy.
If the website or Google Play already bills your plan, the iOS app will not sell you a second one.
Website subscribe
On /pricing choose a paid tier. Stripe Checkout runs on the website and in the Windows / Mac apps. The Android WebView will not start Stripe. The iOS app will not start Stripe or Google Play.
Hitting the limit
If you use your hours, a limit dialog offers a higher plan (or Manage if the store already owns a plan). Existing meetings stay; new processing waits until next month or an upgrade.
Restore and refunds
- iOS: Restore purchases in Account settings. Refunds are handled by Apple: request one at reportaproblem.apple.com. Apple's policy applies, and a refund ends the plan.
- Play: Restore purchases in Account settings. Refunds follow Google Play policy.
- Stripe: invoices and cancellation in the portal. Fees already paid are non-refundable except where required by law.
Complimentary
If SummitScribe granted you a complimentary paid plan (Starter, Pro, Ridge, or Ultimate), you have those hours at no charge. No store can sell a second plan over that grant.